Order Processing

• Processing Time: Allow 1–5 business days for order verification and package preparation.

• Order Confirmation: You will receive an email once your order is confirmed and another when it ships.

Shipping Destinations & Transit Times

• Germany: 5–15 business days

• European Union: 7–20 business days

• Rest of World: 10–30 business days
  Transit times are estimates and may vary due to customs, local carrier delays, or unforeseen events.

Shipping Costs

• Standard Shipping: €4.99 per order

• Free Shipping: On all orders over €50 (applies to Germany only)

• Express Options: Available at checkout with carrier rates displayed for your address.

Tracking Your Order

• A tracking number will be emailed once your package is dispatched.

• Use the link provided to monitor your shipment in real time.

Customs, Duties & Taxes

• Orders shipped outside the EU may incur import duties or taxes.

• Any customs fees are the responsibility of the recipient.

Lost, Stolen, or Damaged Packages

• Inspect your package upon delivery.

• If it’s lost, stolen, or arrives damaged, contact us within 7 days at contact@nouvro.store.

• We’ll work with the carrier to resolve the issue or arrange a replacement/refund.

Questions?

For any shipping inquiries, email us at contact@nouvro.store